Fill in your pick up information, desired date and time, number of passengers and flight number and click ‘Search’. Once you have picked your airport transfer option, enter your personal information and click ‘ Pay now’ to complete the payment. 

Postponing your reservation depends on a few conditions: whether the contracted service provider can offer you the service according to the new schedule. Otherwise, Tourplus will assign another driver for your reservation.

You may cancel anytime by clicking ‘Cancel’ on your booking page or contact Tourplus support and provide us with the below information:

Booking number, supporting documents to validate cancellation/refund request (flight cancellation notices, medical-related documents etc.)

Note: Cancellations made after the free cancellation period may not be fully refunded

Free Waiting Time is the duration of time the driver will wait after your selected pick up time – There are no extra charges for delays at immigration, customs or baggage claim

In case of delays, it is recommended to contact Tourplus support or the driver in advance and request to extend the waiting period until you can meet the driver. Additional charges may apply.

You can find all of your booking details such as vehicle & service details are available in your confirmation voucher. Our driver will contact you 1 day prior to your pick up to arrange the waiting point accordingly.